Terms of Service

In these Terms of Service, the following terms shall have the meanings ascribed to them below. Where the context permits, the singular shall include the plural and vice versa.

By accessing or using the Platform in any manner — including by browsing, creating an account, messaging a Seller, applying as a Seller, or accessing B2B features — you unconditionally accept and agree to be legally bound by this Agreement. If you do not agree to all terms and conditions of this Agreement, you must immediately cease use of the Platform.

If you are using the Platform on behalf of a legal entity, you represent and warrant that: (a) you have full legal authority to bind that entity to this Agreement; (b) you have read and understood this Agreement; and (c) you agree to this Agreement on that entity's behalf. In such case, "you" shall refer to that entity.

Brantelo reserves the right to amend this Agreement at any time. Amendments will be published on the Platform with an updated effective date. For registered Users, material changes will be notified by email. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Agreement. If you object to any amendment, your sole remedy is to close your account and cease using the Platform.

Users must be at least eighteen (18) years of age. The Platform is not intended for use by minors. By accepting this Agreement you represent that you meet this minimum age requirement.

Brantelo operates a global platform that connects verified Sellers of automotive and EV parts with Buyers (B2C) and B2B Buyers worldwide. The Platform enables Sellers to list Products and enables Buyers and B2B Buyers to discover those listings and communicate directly with Sellers — including to arrange bulk and wholesale purchases — through Brantelo's messaging and inquiry tools.

IMPORTANT — Platform Disclaimer: Brantelo does not process orders, payments, or transactions, and is not a party to any Contract of Sale formed between a Buyer or B2B Buyer and a Seller. The Contract of Sale for Seller-listed Products is formed, negotiated, and executed directly between the Buyer (or B2B Buyer) and the relevant Seller, on terms the parties agree between themselves. Brantelo is not the seller, manufacturer, importer, or distributor of third-party Seller Products and does not assume the obligations or liabilities of the Seller thereunder, except to the extent explicitly stated in this Agreement.

Brantelo may also sell Products directly ("Brantelo Direct Listings"), in which case Brantelo acts as the seller and the terms herein apply to Brantelo in that capacity.

Brantelo does not pre-approve, inspect, or guarantee the quality, safety, legality, or fitness for purpose of third-party Seller Products. Buyers and B2B Buyers should exercise their own due diligence when dealing directly with third-party Sellers.

In addition to connecting Sellers with Buyers, Brantelo provides verified Sellers with export support, including guidance on the documentation and certifications typically required by destination markets, to help Sellers trade internationally with confidence.

To access certain features of the Platform — including messaging Sellers, accessing B2B features, or managing Seller listings — you must register for an account by providing accurate, current, and complete information as prompted by the registration form.

You represent and warrant that all information provided during registration and maintained in your account profile is and shall remain accurate, current, and complete. You agree to promptly update your account information to maintain its accuracy.

You are solely responsible for: (a) maintaining the confidentiality of your account credentials (email address and password); (b) all activity that occurs under your account, whether or not authorised by you; and (c) notifying Brantelo immediately at sales@brantelo.com upon becoming aware of any unauthorised access to or use of your account.

Passwords are stored as cryptographic hashes; Brantelo staff will never ask for your password. You must not share your account credentials with any third party. Accounts are personal and non-transferable unless expressly agreed in writing by Brantelo.

Brantelo reserves the right to suspend or terminate any account at any time, with or without notice, where Brantelo reasonably suspects: (a) breach of this Agreement; (b) fraudulent, abusive, or unlawful conduct; (c) provision of false registration information; or (d) prolonged inactivity constituting abandonment.

Each individual or legal entity may register only one account per category (Buyer, B2B Buyer, or Seller) unless Brantelo expressly authorises additional accounts in writing. Operating multiple accounts to circumvent restrictions or bans is a material breach of this Agreement.

This Section 5 applies specifically to individuals and entities using the Platform as Buyers for non-wholesale purchases. B2B Buyers should additionally refer to Section 6; Sellers should refer to Section 9.

5.1 Eligibility. Buyers must be at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law. Corporate buyers (purchasing for internal business use) may register as Buyers; however, they should note that Consumer protection provisions (Sections 5.3–5.5) apply only to natural persons acting outside their trade or profession.

5.2 Product Information. Sellers are responsible for the accuracy of their own product descriptions, images, specifications, and pricing. Brantelo makes reasonable efforts to ensure listings are presented clearly, but product images are illustrative only and may not perfectly represent the delivered item. Minor variations in colour, packaging, or labelling do not constitute a material defect.

5.3 EU Statutory Cooling-Off Right (Consumers Only). Pursuant to EU Directive 2011/83/EU, Consumer Buyers residing in a European Union Member State have the right to withdraw from a distance purchase contract agreed with a Seller within fourteen (14) calendar days from the date on which the Consumer or a nominated third party takes physical possession of the Product, without providing any reason. To exercise this right, the Consumer must notify the relevant Seller directly, copying sales@brantelo.com, within the 14-day period, clearly stating their intention to withdraw. The Consumer must return the Product within a further 14 days of giving withdrawal notice, in its original unused condition with all original packaging, accessories, and documentation, directly to the Seller. Return shipping costs are borne by the Consumer unless the Product is defective or incorrectly delivered.

5.4 Exceptions to the Cooling-Off Right. The right of withdrawal under Section 5.3 does NOT apply to: (a) Products that have been installed, used, modified, or whose seals have been broken; (b) custom-ordered, personalised, or private-label Products manufactured to the Consumer's specifications; (c) Products that have been mixed inseparably with other goods after delivery; (d) orders of two (2) or more units of the same SKU, which are deemed wholesale purchases excluded from consumer cooling-off provisions; (e) B2B transactions, which are entirely excluded.

5.5 Statutory Guarantee (EU Consumers). Under EU Directive 2019/771 on the Sale of Goods, Consumer Buyers are entitled to a two (2) year statutory legal guarantee against non-conformity of goods from the date of delivery. This statutory guarantee is in addition to, and does not limit, any commercial warranty provided by the Seller or manufacturer.

5.6 Buyers outside the European Union do not benefit from EU Consumer protection provisions. Returns and refunds for non-EU Buyers are governed solely by the Seller's stated return policy and Section 8 of this Agreement.

This Section 6 governs the additional terms and conditions applicable to B2B Buyers using the Platform's B2B features. B2B Buyers are legal entities (companies, partnerships, or other commercial organisations) that have applied for and received B2B account approval from Brantelo.

6.1 Application & Approval. B2B account status is granted at Brantelo's sole discretion following review of the submitted application. Brantelo may request additional documentation to verify business legitimacy, VAT registration, or commercial intent. Brantelo reserves the right to reject any B2B application without providing reasons and to revoke B2B status at any time upon reasonable notice. Approval grants the B2B Buyer the ability to contact and message verified Sellers directly; it does not create any purchase obligation or entitlement on Brantelo's part.

6.2 Exclusion of Consumer Rights. B2B Buyers acknowledge and agree that: (a) all purchases arranged with Sellers are made in the course of business; (b) EU Consumer protection provisions — including the 14-day cooling-off right under Directive 2011/83/EU and the 2-year statutory guarantee under Directive 2019/771 — do not apply to B2B transactions; and (c) returns, refunds, and disputes are governed exclusively by Sections 8 and 13 of this Agreement and the specific commercial terms agreed directly between the B2B Buyer and the Seller.

6.3 Bulk & Wholesale Terms. Brantelo does not set or process wholesale pricing. B2B Buyers message verified Sellers directly through the Platform to discuss and agree bulk pricing, quantity tiers, minimum order quantities, and any other commercial terms. Any pricing, discount, or tier information displayed on the Platform is indicative only, is provided by Sellers or Brantelo for guidance, and is not binding until confirmed directly between the B2B Buyer and the Seller.

6.4 Payment Terms. Payment terms (including Net-30, Net-60, prepayment, or any other arrangement) are agreed directly between the B2B Buyer and the Seller, and Brantelo is not a party to that arrangement. Where the parties agree late-payment interest, EU Directive 2011/7/EU on combating late payment in commercial transactions provides a statutory default of eight percent (8%) per annum above the European Central Bank base rate, calculated daily, in the absence of an agreed alternative.

6.5 VAT & Tax. B2B Buyers with a valid EU VAT number may qualify for intra-EU supply with reverse charge (zero-rated VAT on cross-border EU B2B transactions) when agreed with the Seller. It is the B2B Buyer's responsibility to provide accurate VAT information to the Seller and to comply with all applicable tax obligations in their jurisdiction. Invoicing for each Order is the responsibility of the Seller, not Brantelo.

6.6 Minimum Order Quantities. Sellers may set minimum order quantities (MOQ) on their listings. MOQs displayed on a listing are set by the Seller and are agreed directly between the B2B Buyer and the Seller as part of their Order.

6.7 Quote Requests. B2B Buyers may message Sellers directly to request quotes for specific Products or quantities. Any quote provided by a Seller is issued by that Seller, not Brantelo, and does not constitute an offer capable of acceptance by Brantelo; it is an invitation to treat between the B2B Buyer and the Seller. A binding Order is formed only upon the B2B Buyer and the Seller reaching mutual agreement directly, as described in Section 7.

7.1 How Contact Is Made. The Platform provides messaging and inquiry tools through which a Buyer or B2B Buyer can contact a Seller about a listed Product, ask questions, and discuss terms such as price, quantity, payment, and delivery. There is no Platform checkout, shopping cart, or "Place Order" function operated by Brantelo. Any Order is made directly to the Seller.

7.2 Contract Formation. A Contract of Sale is formed directly between the Buyer (or B2B Buyer) and the Seller once the two parties reach mutual agreement on the Product, quantity, price, and terms — whether communicated through the Platform's messaging tools, by email, or by any other means the parties choose. Brantelo is not a party to that agreement, does not confirm or accept Orders on behalf of either party, and does not determine when a Contract of Sale comes into force.

7.3 Seller Discretion to Decline. A Seller may decline or be unable to fulfil a request from a Buyer or B2B Buyer at its own discretion, including where: (a) the Product is out of stock or discontinued; (b) a pricing or description error has occurred on a listing; (c) the request is suspected to involve fraudulent, unlawful, or abusive conduct; or (d) export control or sanctions regulations prohibit fulfilment to the specified destination. Brantelo may also suspend a User's access to the Platform's messaging tools in any of these circumstances.

7.4 Pricing Errors. Where a Product is listed at an obviously incorrect price due to a typographical or technical error, neither the Seller nor Brantelo is obliged to honour that price, and the Seller may correct the listing or decline to proceed.

7.5 Order Modification. Any modification to an agreed Order — including quantity, specification, or delivery changes — is a matter for direct agreement between the Buyer (or B2B Buyer) and the Seller. Brantelo is not responsible for facilitating or enforcing such modifications.

8.1 Prices. Prices for a Seller's Products are set by that Seller and are agreed directly between the Seller and the Buyer or B2B Buyer as part of their Order. Any price shown on a listing is indicative and provided by the Seller; it is subject to change and to confirmation between the parties before an Order is agreed.

8.2 Payment Methods. Brantelo does not process payment for Orders. Buyers and Sellers agree and settle payment directly between themselves — typically by bank transfer — on terms they arrange together. Brantelo separately accepts card payment via Stripe for its own optional seller "Pro" subscription fee, which is unrelated to any Order.

8.3 Payment Obligation. The timing and conditions of payment (including any requirement for payment before despatch, or agreed payment terms such as Net-30) are matters for direct agreement between the Buyer or B2B Buyer and the Seller. Brantelo has no role in collecting, holding, or releasing payment for any Order.

8.4 Currency & Bank Charges. Currency, currency conversion charges, international transfer fees, or bank charges are matters for agreement between the Buyer or B2B Buyer and the Seller, and are typically the responsibility of the paying party unless otherwise agreed.

8.5 Failed or Disputed Payments. Payment disputes between a Buyer or B2B Buyer and a Seller are a matter between those parties. Where Brantelo becomes aware of fraudulent, abusive, or unlawful payment conduct, it reserves the right to suspend the relevant User's account pending investigation.

8.6 Invoicing. Invoicing for an Order is the responsibility of the Seller, not Brantelo. B2B Buyers requiring a formal VAT invoice should agree this directly with the Seller and ensure the Seller has accurate VAT information on file.

This Section 9 sets out the specific terms and obligations applicable to Sellers. By applying to become a Seller on the Platform and by listing any Product, Sellers agree to be bound by this Section 9 in addition to all other provisions of this Agreement.

9.1 Application & Verification. Sellers must complete Brantelo's seller application process, which includes submission of: (a) company registration certificate; (b) tax identification documentation; (c) government-issued identification of the authorised representative; (d) bank account details for settlement record-keeping purposes; and (e) any product catalog or additional documentation requested by Brantelo. Applications are reviewed by Brantelo's compliance team. Brantelo reserves the right to approve or reject any application in its sole and absolute discretion, without being required to provide reasons. Approval is typically communicated within 2–5 business days.

9.2 Seller Representations & Warranties. Each Seller continuously represents and warrants that: (a) it is a duly incorporated and validly operating legal entity in good standing under the laws of its jurisdiction; (b) it has all necessary licences, permits, and regulatory approvals required to manufacture, supply, export, and sell the Products it lists on the Platform; (c) all Products comply with applicable EU and international product safety, labelling, and conformity requirements, including without limitation Regulation (EU) 2019/1020 on market surveillance and EC type-approval requirements where applicable; (d) Products do not infringe any third party's Intellectual Property Rights; (e) all product descriptions, specifications, images, and pricing submitted to Brantelo are accurate, complete, and not misleading; (f) it will fulfil Orders promptly and in accordance with the delivery times stated on its listings; and (g) it will comply with all applicable laws in both its country of establishment and the destination countries of its Orders.

9.3 Listing Standards. Sellers must not list: (a) counterfeit, stolen, or fraudulently obtained goods; (b) Products that are illegal in the destination market or whose export is prohibited; (c) Products that do not conform to the descriptions and images provided; (d) Products subject to active recalls or safety warnings without full disclosure; or (e) any goods outside the automotive, EV, and vehicle accessories categories unless expressly authorised by Brantelo in writing. Brantelo may remove any non-compliant listing at any time without notice or liability.

9.4 Order Fulfilment Obligations. Upon agreeing an Order directly with a Buyer or B2B Buyer, Sellers must: (a) respond to and confirm the Order with the Buyer or B2B Buyer promptly; (b) despatch the Product within the lead time stated on the listing (or within 5 business days where no lead time is specified); (c) provide valid tracking information directly to the Buyer or B2B Buyer upon despatch; (d) maintain sufficient stock to honour listed Products or promptly update listing availability; and (e) communicate any delay or stock issue to the Buyer or B2B Buyer without delay.

9.5 Seller Pricing. Sellers set their own prices and are solely responsible for ensuring their prices reflect all applicable costs including manufacturing, packaging, and export handling. Brantelo may display comparative pricing or highlight competitive deals but does not control or dictate Seller pricing.

9.6 Seller Conduct. Sellers must not: (a) contact Buyers or B2B Buyers directly for commercial purposes outside of Order fulfilment; (b) engage in any form of price-fixing or collusion with other Sellers; (c) submit false reviews, ratings, or testimonials; or (d) use any means to artificially manipulate search rankings or Platform algorithms. Any breach of this provision may result in immediate account suspension.

10.1 No Commission. Brantelo does not charge Sellers any commission or transaction fee on Orders. Brantelo does not collect, hold, or process any payment made by a Buyer to a Seller; Buyers and Sellers settle payment for an Order directly between themselves, on their own agreed terms.

10.2 Listing & Platform Fees. Brantelo may charge separate, clearly disclosed listing or subscription fees for optional platform features (such as a Pro plan). Such fees, where applicable, are set out on the Platform's pricing page and are unrelated to, and not calculated as a percentage of, Order value.

10.3 Settlement Record-Keeping. Where Brantelo maintains settlement or payment-status records for a Seller's Orders for administrative or reporting purposes, this reflects internal record-keeping only and does not mean Brantelo processes, holds, or disburses any funds on the Seller's behalf.

10.4 Modification of Fees. Brantelo reserves the right to introduce or modify any platform or listing fees on thirty (30) days' written notice to Sellers. Continued listing of Products on the Platform after the effective date of a modified fee structure constitutes acceptance of the new fees.

11.1 Delivery Responsibility. Shipping and delivery of Products are the responsibility of the Seller (for Seller-listed Products) or Brantelo (for Brantelo Direct Listings). Estimated delivery timeframes displayed on the Platform are indicative only and are not guaranteed.

11.2 Risk Transfer. Risk of loss and damage to Products passes from the Seller (or Brantelo, as applicable) to the Buyer at the moment the Products are handed to the first carrier for delivery. Brantelo and Sellers are not responsible for delays, damage, loss, or theft occurring during transit once goods have been handed to the carrier.

11.3 Customs & Import Duties. International Orders may be subject to import duties, customs taxes, and regulatory compliance requirements imposed by the destination country. All such charges are the sole responsibility of the Buyer. Brantelo and Sellers shall not be responsible for delays caused by customs clearance procedures. If a shipment is refused or abandoned at customs due to the Buyer's failure to pay applicable duties, the cost of return shipping and any associated fees will be deducted from any refund due.

11.4 Incorrect Delivery Address. Buyers and B2B Buyers are solely responsible for providing accurate and complete delivery address information. Where an Order cannot be delivered due to an incorrect address provided by the Buyer, re-delivery costs are borne by the Buyer. Brantelo and Sellers accept no liability for non-delivery resulting from address errors.

11.5 Lost Shipments. In the event a shipment is confirmed lost by the carrier, Brantelo or the relevant Seller will initiate a carrier investigation. Resolution timelines depend on the carrier's claims process and may take 30–60 business days. Brantelo and Sellers are not liable for consequential losses arising from carrier-confirmed losses, beyond issuing a replacement shipment or full refund at their election.

11.6 Shipping Insurance. Where a Seller offers optional shipping insurance as part of an Order, arranging and claiming on that insurance is a matter between the Buyer and the Seller. For Orders exceeding €500 in value, Brantelo strongly recommends the parties agree additional shipping insurance.

12.1 Consumer Returns (EU). EU Consumer Buyers may return Products directly to the relevant Seller in accordance with their statutory cooling-off right as described in Section 5.3. Brantelo should be copied on such return requests (sales@brantelo.com) within 14 days of delivery, but the return itself is arranged directly with the Seller.

12.2 Non-Consumer & Non-EU Returns. Returns outside the EU statutory framework are a matter for direct agreement between the Buyer (or B2B Buyer) and the Seller, and are typically accepted only where: (a) the Product received is materially defective or non-conforming with the Order description; (b) the wrong Product was delivered; or (c) the Product was damaged in transit (subject to submission of photographic evidence within 72 hours of delivery). Such return requests should be made directly to the Seller within 14 days of delivery, with Brantelo copied for record purposes.

12.3 Return Process. Returns are arranged directly with, and must be authorised by, the Seller. Authorised returns must be shipped using a tracked and insured service. Products must be returned in their original packaging with all components, accessories, and documentation.

12.4 Refunds. Because Brantelo does not process payment for any Order, refunds are issued directly by the Seller to the Buyer or B2B Buyer, using the same method by which payment was made between them. Shipping costs are refundable only where the return is due to a defect, non-conformity, or Seller error. If a Seller fails to issue a refund it is obligated to provide, the Buyer or B2B Buyer may escalate the matter to Brantelo under Section 12.5.

12.5 Buyer-Seller Disputes. Where a dispute arises between a Buyer (or B2B Buyer) and a Seller regarding an Order — including a disputed refund — Brantelo offers a mediation service. Either party may escalate a dispute to Brantelo by emailing sales@brantelo.com with supporting documentation. Brantelo will endeavour to mediate a resolution within 15 business days. Brantelo's mediation decision is not legally binding but Sellers who fail to cooperate in good faith with Brantelo's dispute process may face account suspension.

12.6 EU Online Dispute Resolution. EU Consumer Buyers who are unable to resolve a dispute through Brantelo's internal process may access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Brantelo's email address for ODR purposes is sales@brantelo.com.

13.1 Seller Warranties. Third-party Sellers are solely responsible for any commercial warranty they offer on their Products. Brantelo does not guarantee the fulfilment of Seller warranties and makes no representations regarding their scope or validity.

13.2 Brantelo Direct Listing Warranty. Where Brantelo is the direct Seller, Products carry a twelve (12) month commercial warranty against manufacturing defects from the date of delivery. This warranty is limited to repair or replacement of the defective Product at Brantelo's election and does not extend to labour costs, vehicle damage, or consequential losses arising from product failure.

13.3 Warranty Exclusions. All warranties — whether statutory, commercial, or implied — are excluded in respect of: (a) damage caused by improper installation, misuse, abuse, or neglect; (b) damage caused by modification, unauthorised repair, or use of incompatible components; (c) normal wear and tear; (d) cosmetic damage not affecting functionality; and (e) damage caused by external factors including accidents, corrosion, extreme temperatures, or chemical exposure.

13.4 No Implied Warranties (B2B). To the maximum extent permitted by applicable law, all implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are excluded in respect of B2B transactions.

14.1 Brantelo IP. All Intellectual Property Rights in the Platform, including its design, architecture, source code, databases, trademarks (including the BRANTELO word mark and logo), service marks, and all content created by Brantelo, are owned by or licensed to Brantelo and are protected under applicable intellectual property law. No licence to use Brantelo's Intellectual Property is granted by this Agreement except as expressly stated herein.

14.2 Limited Licence to Users. Brantelo grants each User a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose (purchasing or selling Products), subject to full compliance with this Agreement. This licence does not include the right to: (a) scrape, crawl, or systematically extract Platform data; (b) reproduce, distribute, or create derivative works from Platform content; (c) reverse engineer or decompile any part of the Platform; or (d) use the Platform or its content for commercial purposes other than buying or selling Products through the Platform.

14.3 Seller Licence Grant. By submitting product listings, images, descriptions, and other content to the Platform, Sellers grant Brantelo a worldwide, royalty-free, non-exclusive, sublicensable licence to use, reproduce, display, distribute, and promote that content for the purposes of operating and marketing the Platform. Sellers represent and warrant they have all necessary rights to grant this licence.

14.4 Infringement Reports. If you believe any content on the Platform infringes your Intellectual Property Rights, please send a written notice to sales@brantelo.com including: identification of the infringed work; identification of the infringing material; your contact details; a statement of good faith belief; and a declaration of accuracy. Brantelo will respond to valid infringement notices in accordance with applicable law.

Users must not engage in any of the following prohibited activities on or in connection with the Platform:

16.1 Disclaimer. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED, ERROR-FREE OPERATION.

16.2 Cap on Liability. Brantelo's total aggregate liability to any User for all claims arising out of or relating to this Agreement — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the greater of: (a) the total amount paid by that User to Brantelo in the twelve (12) months preceding the event giving rise to the claim; or (b) EUR 500.

16.3 Exclusion of Consequential Loss. IN NO EVENT SHALL BRANTELO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL DAMAGE, EVEN IF BRANTELO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.4 Third-Party Seller Liability. Brantelo is not liable for any loss, damage, injury, or claim arising from: (a) Products listed or sold by third-party Sellers; (b) Sellers' failure to fulfil Orders, comply with applicable law, or meet their obligations under this Agreement; or (c) the accuracy of Seller-provided product descriptions, specifications, or images.

16.5 Exceptions. Nothing in this Agreement limits or excludes Brantelo's liability for: (a) death or personal injury caused by Brantelo's negligence; (b) fraud or fraudulent misrepresentation by Brantelo; or (c) any liability that cannot be excluded under applicable mandatory law, including EU Consumer protection rights where applicable.

You agree to defend, indemnify, and hold harmless Brantelo and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform in violation of this Agreement; (b) your breach of any representation or warranty made under this Agreement; (c) any Product you list or sell through the Platform (Sellers); (d) your infringement of any third party's rights, including Intellectual Property Rights; or (e) any claim by a Buyer arising from your Product, its quality, safety, or fulfilment (Sellers).

Brantelo reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate fully with Brantelo in asserting any available defences.

Neither party shall be in breach of this Agreement nor liable for any delay or failure to perform its obligations under this Agreement to the extent that such delay or failure results from a Force Majeure Event, provided that: (a) the affected party promptly notifies the other party of the Force Majeure Event and its expected duration; (b) the affected party uses all reasonable endeavours to mitigate the effect of the Force Majeure Event; and (c) the Force Majeure Event was not caused by the negligence or wilful default of the affected party.

If a Force Majeure Event prevents performance for a continuous period exceeding sixty (60) days, either party may terminate the affected Orders or the Agreement on 14 days' written notice, without liability to the other party. Payments already made for undelivered Products shall be refunded in full.

19.1 Termination by User. You may close your account at any time by contacting sales@brantelo.com. Account closure does not affect any outstanding Orders, payment obligations, or disputes.

19.2 Suspension & Termination by Brantelo. Brantelo reserves the right to suspend or permanently terminate any User account, with or without notice, for: (a) material or persistent breach of this Agreement; (b) fraudulent, abusive, or unlawful conduct on or through the Platform; (c) conduct that poses a reputational, legal, or operational risk to Brantelo or other Users; (d) failure to maintain minimum Seller performance standards (order fulfilment rate, dispute rate, response time); or (e) insolvency, liquidation, or cessation of business.

19.3 Effect of Termination. Upon termination: (a) all licences granted under this Agreement immediately cease; (b) Sellers' product listings will be removed from the Platform; (c) any Orders already agreed directly between a Seller and a Buyer or B2B Buyer remain the responsibility of those parties to fulfil, notwithstanding termination of the Seller's Platform account; and (d) obligations that by their nature should survive termination — including Sections 10, 14, 16, 17, and 20 — shall continue in full force and effect.

20.1 Governing Law. This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions, and, where applicable, EU regulations and directives having direct effect.

20.2 Jurisdiction. Subject to Sections 20.3 and 20.4, the parties irrevocably submit to the exclusive jurisdiction of the courts of Tallinn, Estonia, to resolve any dispute or claim arising out of or in connection with this Agreement.

20.3 EU Consumer Rights. Notwithstanding Section 20.2, Consumer Buyers residing in an EU Member State may also bring proceedings in the courts of their country of domicile, as provided by Regulation (EU) No 1215/2012 (Brussels Ibis Regulation). The application of any mandatory consumer protection rules of the Consumer's country of habitual residence is not excluded by this Agreement.

20.4 Alternative Dispute Resolution. Brantelo encourages Users to resolve disputes amicably in the first instance by contacting sales@brantelo.com. If a dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation administered by the Estonian Chamber of Commerce and Industry, before commencing litigation. EU Consumer Buyers may also use the EU ODR platform at https://ec.europa.eu/consumers/odr.

21.1 Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

21.2 Severability. If any provision of this Agreement is held by a competent court to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from the Agreement. The validity and enforceability of the remaining provisions shall not be affected.

21.3 No Waiver. Failure by Brantelo to enforce any provision of this Agreement shall not constitute a waiver of that provision or of Brantelo's right to enforce it subsequently.

21.4 Assignment. You may not assign or transfer your rights or obligations under this Agreement to any third party without Brantelo's prior written consent. Brantelo may assign this Agreement or any rights thereunder to any affiliate, successor entity, or acquirer of all or substantially all of its business without your consent.

21.5 Relationship. Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship between the parties. Sellers are independent contractors. B2B Buyers are independent commercial entities.

21.6 Notices. Notices under this Agreement shall be in writing and delivered by email to the addresses registered on the relevant account. Notices to Brantelo should be sent to sales@brantelo.com with a clear subject line identifying the nature of the notice.

21.7 Language. This Agreement is executed in the English language. Any translations are provided for convenience only. In the event of conflict between the English version and any translation, the English version shall prevail.

For all legal enquiries, notices, or correspondence relating to this Agreement:

BRANTELO OÜ Tornimäe tn 5, 10145 Tallinn, Republic of Estonia Registry Code: 17282632 Email: sales@brantelo.com Website: brantelo.com

For customer support, order enquiries, returns, and disputes: sales@brantelo.com Response target: within 2 business days.