Shipping, Logistics & Customs Policy

This Shipping, Logistics & Customs Policy ("Policy") is issued by BRANTELO OÜ (registry code 17282632), incorporated in Estonia, with its registered office at Tornimäe tn 5, 10145 Tallinn. This Policy governs all shipping, logistics, customs clearance, and related matters for orders placed through the Brantelo marketplace at brantelo.com.

This Policy applies to: (a) B2C Buyers purchasing Products for personal or fleet use; (b) B2B Buyers purchasing in wholesale quantities; and (c) Sellers fulfilling orders through the Platform. Where a provision applies exclusively to one category of user, this is expressly stated.

This Policy is incorporated by reference into Brantelo's Terms of Service (brantelo.com/terms) and Privacy Policy (brantelo.com/privacy). In the event of conflict between this Policy and the Terms of Service, the Terms of Service shall prevail.

All delivery timeframes stated in this Policy are estimates only, based on typical carrier and customs processing times, and do not constitute contractual delivery dates unless separately agreed in writing. Brantelo accepts no liability for delays caused by carrier operations, customs authorities, Force Majeure Events, or circumstances outside Brantelo's reasonable control.

5.1 Standard Carrier Liability. All shipments via DHL Express, FedEx, and UPS include basic carrier liability as a component of the carriage contract. This standard liability is typically limited to a fixed amount per kilogram or a maximum declared value, which may be substantially lower than the commercial value of the goods. Standard carrier liability does not constitute comprehensive cargo insurance and may not cover all loss or damage scenarios.

5.2 Additional Cargo Insurance. For Orders with a declared commercial value exceeding EUR 500, Brantelo strongly recommends that Buyers arrange additional all-risk cargo insurance through their insurer or a specialist marine cargo insurer. Brantelo can arrange additional cargo insurance on the Buyer's behalf upon request at the time of Order placement, subject to the insurer's terms and an additional premium. This insurance, once arranged, is the Buyer's policy; Brantelo acts as facilitator only.

5.3 Insurance Claims. Where a shipment is lost or damaged in transit and cargo insurance applies: (a) the Buyer must notify Brantelo and the carrier within 72 hours of the estimated delivery date or the date of discovery of damage (whichever is earlier); (b) the Buyer must provide Brantelo with full documentary evidence of loss or damage, including photographs, the carrier's damage report, and proof of value; (c) Brantelo will assist in filing the insurance claim on the Buyer's behalf; and (d) the insurer's decision on the claim is final and binding. Brantelo cannot guarantee the outcome of any insurance claim.

5.4 Limitation. Once goods have been handed to the carrier, Brantelo's and the Seller's liability for loss, theft, or damage in transit is excluded to the maximum extent permitted by applicable law, subject to the insurance arrangements described above. This exclusion applies regardless of the cause of loss or damage.

8.1 Accuracy of Delivery Information. The Buyer is solely responsible for providing accurate, complete, and current delivery address information, including recipient name, street address, city, postal code, country, and any specific delivery instructions. Brantelo and Sellers accept no liability for non-delivery or re-delivery costs resulting from inaccurate address information provided by the Buyer.

8.2 Import Compliance. The Buyer is solely responsible for ensuring that: (a) the Products ordered are lawfully importable into the destination country; (b) any required import licences, permits, or regulatory approvals have been obtained prior to shipment; (c) the Products conform to all product safety, labelling, and certification requirements of the destination country; and (d) the end use of the Products complies with all applicable laws and regulations.

8.3 Payment of Duties & Taxes. The Buyer must promptly pay all duties, taxes, and fees assessed by customs authorities upon the arrival of goods. Failure to clear goods through customs within the carrier's or customs authority's required timeframe may result in storage charges, return of goods, or seizure, all at the Buyer's expense.

8.4 Inspection on Delivery. The Buyer must inspect all goods promptly upon delivery. Any visible damage to outer packaging must be noted on the carrier's delivery receipt before signature. Failure to note damage at the time of delivery may prejudice the Buyer's right to claim against the carrier or insurer.

8.5 Notification of Damage or Non-Delivery. The Buyer must notify Brantelo in writing at sales@brantelo.com: (a) within 72 hours of delivery in the event of damaged, incomplete, or incorrect goods; and (b) within 72 hours of the estimated delivery date in the event of non-delivery. Failure to notify within these timeframes may result in the Buyer's claim being time-barred.

9.1 Packaging. Sellers must package all Products in accordance with the requirements of the selected carrier and appropriate for the nature and fragility of the goods. Inadequate packaging that results in transit damage shall be the Seller's sole liability; Brantelo shall not be responsible for carrier claims arising from inadequate Seller packaging.

9.2 Export Compliance. Sellers are solely responsible for compliance with all export control laws and regulations applicable in their country of origin, including without limitation export licence requirements, dual-use goods regulations, and applicable trade embargoes. Sellers must not ship goods to destinations subject to international sanctions without ensuring full legal compliance.

9.3 Accurate Documentation. Sellers must provide Brantelo with accurate commercial invoice values, product descriptions, and HS codes. Undervaluation of goods on customs documentation (commonly known as "under-invoicing") for the purpose of reducing import duties constitutes customs fraud and is strictly prohibited. Brantelo will not participate in or facilitate customs fraud and reserves the right to immediately terminate the Seller's account upon discovery of such practices.

9.4 Tracking & Despatch Notification. Sellers must provide Brantelo with a valid carrier tracking number within 24 hours of despatch. Failure to provide tracking information within 48 hours of the agreed despatch date may result in the Order being flagged as unfulfilled and the Seller's performance metrics being adversely recorded.

Brantelo complies with all applicable international trade sanctions and export control regulations, including those administered by the European Union, the United Nations Security Council, the United States Office of Foreign Assets Control (OFAC), and the United Kingdom Office of Financial Sanctions Implementation (OFSI).

Orders will not be accepted, processed, or fulfilled where: (a) the destination country, territory, or region is subject to comprehensive trade sanctions that prohibit the supply of goods; (b) the Buyer or any party to the transaction is listed on a sanctions list maintained by the EU, UN, US, or UK; or (c) the goods are subject to specific export controls that prevent their supply to the stated destination or end user.

Brantelo reserves the right to conduct sanctions screening on all Orders and to cancel any Order without liability where Brantelo reasonably determines that fulfilment would violate applicable sanctions or export control law. In such cases, any payment received will be refunded in full, subject to Brantelo's legal obligations.

11.1 Lost Shipments. A shipment is deemed lost if it has not been delivered within 30 days of the estimated delivery date and tracking information confirms no further movement. Upon confirmation of loss, Brantelo or the Seller will, at their election, either: (a) despatch a replacement shipment; or (b) issue a full refund of the Product price and shipping charges. This remedy constitutes the entirety of Brantelo's and the Seller's liability for lost shipments.

11.2 Damaged Goods. Where goods are delivered in a damaged condition, the Buyer must: (a) retain all original packaging; (b) photograph the outer packaging and damaged goods before or immediately upon unpacking; (c) obtain the carrier's damage report (where possible); and (d) notify Brantelo within 72 hours of delivery with the above documentation. Failure to comply with these requirements may prejudice or extinguish the Buyer's right to a remedy.

11.3 Carrier Claims. Where the damage or loss is attributable to the carrier, Brantelo will assist the Buyer in filing a claim with the carrier. Carrier claim outcomes are governed by the carrier's conditions of carriage and applicable conventions (e.g. the Warsaw Convention / Montreal Convention for air carriage; the Hague-Visby Rules / CMR Convention for sea and road freight respectively). These conventions impose strict limits on carrier liability that may be substantially lower than the commercial value of the goods.

11.4 Delay Claims. Pure delay — that is, late delivery of goods that ultimately arrive undamaged — does not entitle the Buyer to cancel the Order or claim damages, unless: (a) a specific delivery date was expressly agreed as a condition of the contract; or (b) the delay is so prolonged as to constitute a fundamental breach of contract. Buyers wishing to impose guaranteed delivery dates must request this in writing prior to Order confirmation and receive Brantelo's written agreement.

11.5 Limitation. In all cases, Brantelo's and the Seller's aggregate liability for any shipping-related claim shall not exceed the total value of the affected Order. Consequential, indirect, or punitive losses — including lost profits, lost production time, or reputational damage — are excluded to the maximum extent permitted by applicable law.

This Policy is governed by and construed in accordance with the laws of the Republic of Estonia and, where applicable, the law of the European Union. Any dispute arising out of or in connection with this Policy — including disputes regarding its interpretation, validity, performance, or termination — shall be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia, subject to the rights of Consumer Buyers to bring proceedings in their country of habitual residence as provided by Regulation (EU) No 1215/2012 (Brussels Ibis Regulation).

In relation to international carriage, the liability of carriers is governed by the applicable international conventions, as described in Section 11.3. These conventions may take precedence over national law in certain respects.